Velmorent™ and velmorent.com are owned and operated by Shanghai Hengzenbu Network Technology Co., Ltd. References to “we,” “us,” and “our” mean the store operator. References to “you” mean the visitor, customer, or user.

You must have legal capacity to enter a binding agreement and may use the store only for lawful purposes. You may not misuse the site, interfere with security, introduce malicious code, scrape content without permission, or violate the rights of others.

We work to present product descriptions, images, specifications, colors, measurements, compatibility, and availability accurately. Minor differences may occur due to display settings, lighting, manufacturing tolerances, or updates. Product information may be corrected or changed without prior notice.

Before using an appliance or electrical item, review the product description, voltage, plug type, compatibility, warnings, and included instructions. Customers are responsible for selecting products suitable for their location and intended use. Products must be used only as directed and with appropriate supervision and care.

Prices may change without notice. The price charged is the price shown at checkout when the order is submitted, subject to correction of obvious errors. Taxes, shipping charges, duties, and other fees may apply and will be shown where available or assessed by the relevant authority.

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance. We may decline, limit, or cancel orders because of availability, payment issues, suspected fraud, pricing errors, shipping restrictions, or other legitimate reasons. If a canceled order was charged, an appropriate refund will be issued.

You represent that you are authorized to use the selected payment method and that the billing information is accurate. Payment must be authorized before fulfillment. Additional verification may be requested for security and fraud prevention.

Processing times and delivery dates are estimates. Shipping is subject to carrier operations, destination restrictions, customs, weather, and other factors. Risk and title transfer as provided by applicable law. Review our Shipping Policy for additional details.

Returns, cancellations, replacements, and refunds are governed by our Return & Refund Policy and applicable law. Customers must contact support before sending merchandise and must use the authorized return destination.

Discounts, coupons, gifts, and promotional offers may have additional terms, eligibility rules, expiration dates, and product exclusions. Unless stated otherwise, promotions cannot be combined, exchanged for cash, or applied retroactively.

You are responsible for maintaining accurate account information and protecting login credentials. You agree that we may send transactional communications related to orders, security, support, and policy updates. Marketing communications may be controlled through available unsubscribe options.

The store design, text, graphics, logos, images, product presentation, and other content are owned by or licensed to us and protected by applicable intellectual-property laws. You may not copy, reproduce, distribute, or commercially exploit content without written permission.

The store may rely on or link to third-party services, including payment, shipping, analytics, or external websites. We are not responsible for third-party content, availability, or independent practices. Use of third-party services may be subject to their own terms.

If you submit feedback, reviews, images, or other content, you represent that you have the right to do so and that it is accurate, lawful, and non-infringing. You grant us a non-exclusive right to use and display the submission for store and promotional purposes, subject to applicable law and our Privacy Policy.

To the maximum extent permitted by law, the store and its content are provided on an “as available” basis. We do not guarantee uninterrupted access or that every product will meet every individual preference. Nothing in these terms excludes warranties or rights that cannot legally be excluded.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses arising from use of the store or products. Any limitation applies only to the extent allowed in your jurisdiction and does not limit non-waivable consumer rights.

To the extent permitted by law, you agree to indemnify us against claims or costs arising from your unlawful misuse of the store, violation of these terms, or infringement of another party’s rights.

These terms are governed by applicable law without limiting mandatory consumer protections available in your place of residence. Before beginning formal proceedings, please contact customer support so the parties can attempt to resolve the issue in good faith.

We may update these terms for operational, legal, or regulatory reasons. Revised terms take effect when posted unless otherwise stated. Your continued use of the store after an update constitutes acceptance to the extent permitted by law.

Questions about these terms may be sent to service@velmorent.com or raised by phone at 13662663026 during 8:00 AM – 10:00 PM Daily.