To request a return, contact us within 30 days after delivery unless a different period is stated on the product page or required by law. Items should be unused, unworn, unwashed, complete, and in their original packaging with included accessories, manuals, labels, and gifts. Proof of purchase is required.

Email service@velmorent.com with your order number, item name, reason for return, and relevant photos. Do not send merchandise before receiving approval and return instructions. Unauthorized returns or packages sent to the wrong address may be refused or delayed.

Our registered business address is not automatically our return warehouse address. Approved requests will receive the correct return destination and instructions. Returns must be sent only to the destination provided by customer support.

Inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible with clear photos or video of the item, packaging, and shipping label. We will review the evidence and provide an appropriate resolution, which may include replacement parts, replacement, or refund.

For hygiene, safety, legal, or product-condition reasons, certain opened personal-care products, used appliances, consumables, customized goods, clearance or final-sale items, gift cards, and products damaged through misuse may not be returnable unless defective or otherwise required by law. Product-specific exclusions will be stated where applicable.

If the return results from our error or a confirmed defect, we will provide instructions regarding reasonable return costs. For preference-based returns, incorrect selections, or other customer-initiated returns, the customer is generally responsible for return shipping unless required otherwise by law.

Returned items are inspected after arrival. We may reduce or deny a refund when an item is used, damaged, incomplete, altered, or returned outside the approved conditions, subject to applicable law. We will notify you after inspection and confirm whether the refund is approved.

Approved refunds are issued to the original payment method. Processing by us generally begins promptly after approval, but banks and payment providers may require additional business days before the credit appears. Original shipping charges are not refundable unless required by law or the return results from our error.

The most reliable way to obtain a different item is to request a return for the eligible product and place a new order after return approval. Direct exchanges may be offered in limited situations at our discretion.

Contact us immediately if you need to cancel an order. We will attempt to help, but cancellation cannot be guaranteed after fulfillment begins. If an order has already shipped, the return process may apply.

Please contact customer support before filing a payment dispute so we have an opportunity to investigate and resolve the matter. Filing a chargeback does not replace the requirements of this policy and may limit our ability to issue a separate refund while the dispute is open.