For help with an order you have already placed, please include your order number and the email address used at checkout. This helps our team locate your purchase and respond efficiently.

Contact us promptly if your order arrives damaged, incomplete, incorrect, or appears to be lost in transit. Please provide your order number, a description of the issue, and clear photos when relevant. Keep the item and original packaging until our team has reviewed your request.

Please contact customer support before sending any merchandise. Our registered business address is not automatically our return warehouse address. Once a return is approved, we will provide the correct return instructions and destination. Items sent without authorization may not be accepted.

We can assist with payment questions, address corrections requested before dispatch, tracking updates, refund status, and privacy-related requests. Address changes cannot be guaranteed after an order has entered fulfillment.

Our team typically responds within 24 hours during normal service periods. During holidays, promotions, or unusually high-volume periods, responses may take slightly longer. Please avoid sending duplicate requests, as this may delay review.